Return Policy

Inventoried Items

If you would like to initiate a return or exchange, please email aucmed@overturepromo.com for a Return Merchandise Authorization (RA) # as a first step. Once you are emailed a Return Merchandise Authorization (RA) #, please send the items you would like to return/exchange to:

Overture
Attn: AUC MED RA# (enter your RA# here)
800 S Northpoint Blvd
Waukegan, IL 60085


Returns or exchanges must be made within 30 days from the day of receipt. All items must be in their original packaging with original tags still attached. The items being returned must be clearly highlighted on the packing slip; the packing slip must be in the box. In the event that a product is returned due to a quality or production issue, you will receive a replacement product free of charge.


Custom/Personalized Items:

Several of our items are made on demand specifically for you! Unfortunately, this means those items are unable to be returned. If you are not completely satisfied with your order please reach out to aucmed@overturepromo.com for additional information about the items you wish to return.



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